You don't have to use their lab services if you don't want to. If they will not be able to get your data back, they didn't charge you any money. They send you data in an external Seagate drive. You can also track your case once your data recovered.
Your data will be retrieved in their secure Seagate lab. You need to send your hard drive to their lab. They need detail about your data, for example, which type of data you want to recover. You can go to their official website and submit your case. In-Lab Recovery Services: is mostly used when the hard drive stops working physically. There are three methods to recover data through Seagate recovery software. Methods to Recover Data from Seagate drive
